RefWorks - if the conversion doesn't work

What to do if the RefWorks account conversion goes wrong.

Sometimes converting a RefWorks account to use the Network ID results not in an account conversion, but in the creation of a new account. If this happens to you, you can get the references from your current/old RefWorks account and restore them to the new account that was created. To do so:

  1. Access RefWorks using this link (from on-campus only).
  2. Log in using your "old" RefWorks account information.
  3. From either the Tools or the References menu select Backup/Restore.
  4. Click Perform Backup.
  5. Save the file.
  6. Log out of RefWorks.
  7. Access RefWorks using this link.
  8. From either the Tools or the References menu select Backup/Restore.
  9. Select the Restore option.
  10. Browse to the back-up file you created in Step 5.
  11. Select Include References, Include Output Styles and Include RSS Feeds.
  12. Click Perform Restore.

If you are still not accessing your account properly, please contact a librarian.